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Respondus Monitor and LockDown Browser

Table of Contents:

Technical Support

If you need help installing or using the LockDown Browser, please call the Help Desk during the support hours.

If tech issues persist, students have the option to take an exam on-site. Each site listed below has computers that are pre-configured with Respondus Lockdown Browser and have web-cams available. To take an exam in a proctored setting, view the hours for the following locations (*It is recommended to call ahead to confirm hours and availability):

If tech issues persist and you are unable to get to an on-site location for testing, other options for proctored online tests may be available, at the discretion of the faculty member teaching your course. Please consult your instructor if you’re unable to use Respondus LockDown Browser.

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What is Online Proctoring?

Online proctoring is a software-based solution that uses a webcam and monitoring tools to oversee students during online exams. Its primary purpose is to verify student identity and promote academic integrity in digital learning environments. This approach allows students to complete exams remotely and securely, offering flexibility while maintaining the standards of a monitored testing experience.

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Download Respondus Lockdown Browser

This provides a basic understanding of LockDown Browser and the webcam feature.

For installation instructions for ALEKS, refer to ALEKS Assessments with Respondus.

Using a Windows or Mac computer is recommended as they offer the most complete support for Respondus. 

Install for Assessments in Canvas

Here are the three steps that students must follow to use Respondus with an assessment in Canvas:

  1. Review the tutorial videos below.
  2. Click the following link to . 
  3. To take the Respondus exam, start LockDown Browser, log in to Canvas, and then navigate to the exam.  You will not be able to access the exam with a standard web browser such as Microsoft Edge or Mozilla Firefox.

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Webcam and Testing Information

Students taking select online courses will be required to take an exam in a proctored environment using Respondus Monitor. There will be no cost for the exam, however students will be required to use the following:

  • A webcam - The webcam can be built into your computer or can be the type that plugs in with a USB cable. Many computers have a built-in webcam; however, students can also purchase a low cost webcam directly through the using financial aid funds. Webcams can be purchased from many online stores and/or local retailers.
  • A form of photo ID - The photo ID can be your WilmU ID, a driver's license, or any form of legal photo ID.
  • This course requires the use of LockDown Browser.
  • You won't be able to access the exam with a standard web browser such as Microsoft Edge or Mozilla Firefox. For additional details on using Browser, review this .

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Tutorials for Students

To take an online test, start LockDown Browser and navigate to the exam. After you have completed the exam, the exam session recording is reviewed by your instructor. Prohibited behavior will automatically be "red flagged" and the instructor will make the determination if the academic integrity policy has been violated.

The tutorials below are for using Respondus LockDown Browser and Respondus Monitor for exams in Canvas.  If you are using ALEKS, refer to ALEKS Assessments with Respondus for additional information.

Windows/Mac

How to Download and Install Respondus LockDown Browser - Windows and Mac

Using Respondus Monitor with LockDown Browser to Take an Exam in Canvas - Windows and Mac

Chromebook 

iPad

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How much bandwidth is required for Respondus Monitor to run? 

To successfully take a Canvas exam with Respondus Monitor, a high-speed broadband internet connection is required. Respondus recommends a minimum bandwidth of 2 Mbps. The most common reason for exam issues—such as freezing or disconnection—is slow or unstable internet.

For the most reliable connection:

  • Use a wired connection. Whenever possible, connect your computer directly to your modem or router using an Ethernet cable. This provides a more stable and faster connection than Wi-Fi.

If a wired connection isn’t available, here are some tips to improve your Wi-Fi performance:

  • Move closer to your router. Physical distance and obstacles like walls can weaken the signal.
  • Avoid interference. Make sure your router isn’t blocked by furniture or placed in a remote area.
  • Limit other devices. Devices like tablets, smartphones, smart TVs, and gaming consoles share your bandwidth. Turn off or disconnect them during your exam to reduce competition for network resources.
  • Pause streaming and downloads. Streaming services and large downloads can slow your connection. Avoid these activities until your exam is complete.

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Additional Troubleshooting Tips

Here are a few other tips to troubleshoot issues you may be having:

  • Reboot your computer just before starting the test.
  • Ensure you have closed other programs.
  • Some anti-virus software may prevent Respondus LockDown Browser from running properly. Try temporarily disabling your anti-virus software while completing the exam and turn it back on once you are finished.
  • Make sure your webcam and microphone work and are fully connected before you open Respondus LockDown Browser. You can try testing them in another application to verify they are working.
  • The Respondus Lockdown Browser has a built-in Help Center that can help troubleshoot issues.
  • You can search for other common issues and troubleshooting suggestions in the .

If you need further assistance, contact the Help Desk.  It is recommended to call or use live chat during support hours.

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ALEKS Assessments with Respondus

Install for Assessments in ALEKS

Here are the steps that students must follow to use Respondus with an assessment in ALEKS:

  1. for your system.
    • *Even if you already have LockDown Browser installed for other exams in Canvas or Pearson MyLab, this one will need to be downloaded too specifically for assessments in ALEKS.
  2. Review the .
  3. Once it is installed, you should return to the ALEKS assignment page and click the button to Launch LockDown Browser and begin your assessment.

How to Use Respondus

To learn more about how to use Respondus Monitor for an ALEKS assessment, refer to this . 

*Reminder you should not need to pay a licensing fee for Respondus Monitor to complete the assessment in ALEKS. 

** Chromebooks are now supported with ALEKS and Respondus

Additional Support

When completing an assessment in ALEKS, you should use the following support resources from ALEKS before contacting the WilmU Help Desk:

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Pearson MyLab Assessments with Respondus

Here are the steps that students must follow to use Respondus with an assessment in Pearson MyLab:

  1.  for your system.
    • *Even if you already have LockDown Browser installed for other exams in Canvas or ALEKS, this one will need to be downloaded too specifically for assessments in MyLab.
  2. Review the instructions on the page for support with installing the LockDown Browser from Pearson MyLab.
  3. Once it is installed, you should return to the MyLab assignment page and click the button to Launch LockDown Browser and begin your assessment.

Technical Support

When completing an assessment in MyLab, you should use the following support resources from Pearson before contacting the WilmU Help Desk:

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Academic Integrity

Additional information about cheating and test tampering may be found in the 探花直播 Code of Conduct.

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